Kevin Paetz, a very experienced Canadian CEO, manager, founder and business coach with clients all over the world talks about what customers really need now in the Covid-19 crisis. In impulses & perspectives - the DIKT Expert Talk, Kevin Paetz is talking with host Nikolai A. Behr on leadership and support in crisis times. Topics they discussed are:

• In the crisis you have to reach out to your clients and ask them how you can support them
• You can't teach a starving man philosophy, you need food first.
• Show all your real resources.
• Think from your clients perspective.
• Think what your community is in need now.
• Think what your country is in need now.
• How true leaderships shows in the crisis.
• Manage your cash / liquidity, look to your expenses
• Start negotiating with landlords, suppliers etc.
• Start the planing for coming out of the crisis
• Match the expenses to your revenues
• It could be a very quick snapback to business, be prepared for this
• The silver lining out of this situation is, that a lot of companies are leapfrogged into a level of productivity
• Personal engagement is necessary right now, look how you could be helpful for others!
• People will remember, who helped them.
• After the crisis, reach out to the clients again and ask what business support they could use now.
• Afterwork party on Houseparty.
• How should we prepare for the next crisis situation.
• Why you should have at least six months of liquidity as a business owner.
• Look for alternative sources of liquidity.

The DIKT Expert Talks in Video are here: https://www.medientraining-institut.de/en/expert-talk/

leadership #crisis #business #management #customers #support #social #liquidity #houseparty #zoom